会话产品看似人人都能使用，但“人人”并不相同。视障参与者依赖语音输入，听障用户需要视觉提醒，行动不便者难以快速点击，跨语言用户可能因表达障碍被排除。无障碍不宜是插件，而应发展为对话产品的基础。 包容性安排要允许组合语音。语音可转文字，… Read More

社交电商把分享放进同一个环境，对话工具则进一步把购物变成连续沟通。海外用户不再只浏览静态页面，而会询问“退货是否方便”。这种互动足以压低跨境交易疑虑，也让品牌从一次曝光进入更长的决策过程。 好的智能导购首先应该比较，而不是急着发送购买… Read More

The history of digital conversation begins far earlier than AI assistants. In the 1950s, computers were large, scarce, and difficult to operate. Work was usually handled through delayed computation. People prepared punched cards, submitted machine-readable tasks, and waited for a report to return finished calculations. This process was slow, and… Read More